FAQ2018-12-07T20:33:09+00:00

FAQ

Can I Track my Order?2018-11-28T15:32:50+00:00

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

How Do I Claim My Free Shipping?2018-11-27T21:25:19+00:00

Simply click “Free Shipping!” when you select a shipping method on check out. This option will be available if your order qualifies for free shipping and applies to Ground shipping methods, only. Should you wish to upgrade to an expedited shipping service please contact us!

Free Shipping is offered on valid orders over $199 before tax and under 40lbs combined. Note the following exclusions: overweight or oversized items, such as lighting stands, road cases and subwoofers.

Rural addresses, remote locations, PO boxes or areas deemed “Beyond Points” are subject to a surcharge. You will be notified before your order is processed if this is the case.

Sounds Distribution may cancel this offer at any time without notice.

When Will My Item Get to Me?2018-11-27T21:25:31+00:00

GET IT QUICK! Once you place your order we aim to ship the following business day. Standard shipping used is Ground Service. Please contact us should you wish to pay for upgraded service.

Location Transit Time (in days)
Québec 1-3 Days
Ontario 1-3 Days
Newfoundland and Labrador 4-6 Days
New Brunswick 2-4 Days
Nova Scotia 2-4 Days
Prince Edward Island 2-4 Days
Manitoba 4-6 Days
Saskatchewan 4-6 Days
Alberta 4-6 Days
British Colombia 4-6 Days

* PLEASE BE ADVISED THAT WE REGRETFULLY DO NOT SHIP TO THE TERRITORIES OR THE UNITED STATES OF AMERICA AT THIS TIME. *
Can You Help Me Ensure That I Am Choosing the Right Product for My Needs?2018-11-27T21:24:58+00:00

If you are shopping for a specific type of product which you will be pairing with product(s) you already own but are uncertain of their compatibility please feel free to reach out to us! We have product specialist and technicians on hand who will help ensure that the product you are purchasing is compatible with your setup.

Please be advised that returns are only accepted for product that is found not to be compatible if the item is still sealed and un-opened. Returns for product that is not compatible with your setup are not accepted for product that has been opened.

My Item Is Defective! What Do I Do?2018-11-27T21:27:05+00:00

Not to worry! If you receive a defective item, please contact us at 1.888.723.1723 toll free or returns@soundsdistribution.com. We’re here to help! Please be sure to provide as much detail as possible so that we can be sure to help resolve the issue, swiftly! We have brand specialists and technicians on hand to first discern if there is anything than can easily be adjusted remotely to resolve the issue before exploring returning the product for exchange or refund.

If your item is found to be defective we proceed as follows:

Within 30 days of receipt: defective items are eligible for refund or exchange.

After 30 days of receipt but within warranty: defective items are eligible for repair under warranty. Exchange may occur in certain situations and at the sole discretion of Sounds Distribution.

After the warranty period: we are the Authorized Canadian Service Center for all brands we carry. You can contact us to inquire on an estimate for service on your item at any time!

My Item Was Damaged in Transit, What Do I Do?2018-11-27T21:26:48+00:00

We do our very best with excellent protective packaging to avoid damages during transport. Occasionally, damages occur outside our control caused by couriers but rest assured; we’ve got you covered.

Please keep the shipping packaging and provide photos to returns@soundsdistribution.com or call us at 1.888.723.1723 to begin the claim process. Helpful photos are of any damage to the outside shipping box as well as the interior retail packaging and of course, specifically, to the unit itself.

We will arrange pickup of the damaged item and once it is received at our facility a replacement will be shipped to you, prepaid. It’s that simple!

Can I Return My Item?2018-11-27T21:27:14+00:00

Having second thoughts? Experiencing issues? Please contact us at 1.888.723.1723 toll free or returns@soundsdistribution.com detailing your issue so that we may proceed accordingly. You may not ship your item to us without first obtaining an Return Material Authorization number (RMA#). Please be advised that unauthorized returns may be refused.

Return requests are accepted in the following cases:

  • Item is defective (within 30 days of purchase).
  • Item was damaged in transit (must be reported within 7 days of receipt, please retain shipping box for courier claim).
  • Item received is not the item ordered.
  • Item is brand new: still sealed and un-opened.

We do not accept returns in the following cases:

  • Item has been tested/used, is not defective, and simply no longer wanted.
  • Item has been opened and simply no longer wanted.
  • Item sold as B-Stock or Open-Box.
  • Item purchased at Clearance pricing.
How Do I Ship My Defective Item to You?2018-11-27T21:26:30+00:00

Once your return has been authorized and you have obtained an RMA, you are welcome to ship your product to our facility at the below address. Once your return has been authorized you must please ensure we receive your return within 30 days. Please be aware that unauthorized returns may be refused. If an unauthorized return is accepted, any forthcoming refund will not include original shipping costs.

A prepaid return shipping waybill will be provided in the following cases:

  • Item is defective (within 30 days).
  • Item was damaged in transit (must be reported within 3 days of receipt, please retain shipping box for courier claim).
  • Item received is not the item ordered.

Return shipping is the responsibility of the customer in the following cases:

  • Un-opened item that is simply no longer desired.
  • Un-opened item that is not compatible with your setup.
  • Item requiring service more than 30 days post purchase.
I Shipped My Item to Sounds Distribution, What’s Next?2018-11-27T21:26:15+00:00

Once your RMA is received at our facility it will first be inspected. Then, according to each specific case, exchange or refund using the original method of payment will be forthcoming in the following business days. Feel free to contact us with your RMA number and courier tracking number to inquire on the status of your return.

When Is Return Shipping Covered By Sounds Distribution?2018-11-27T21:25:10+00:00

A prepaid return shipping waybill will be provided in the following cases:

  • Item is defective (within 30 days).
  • Item was damaged in transit (must be reported within 3 days of receipt, please retain shipping box for courier claim).
  • Item received is not the item ordered.

Return shipping is the responsibility of the customer in the following cases:

  • Un-opened item that is simply no longer desired.
  • Un-opened item that is not compatible with your setup.
  • Item requiring service more than 30 days post purchase.

The customer is responsible for any loss or damage to hardware during shipment back to Sounds Distribution.
Please be aware that unauthorized returns may be refused. Sounds Distribution cannot guarantee receipt without a valid RMA# and courier tracking ID.

Can I Get a Refund?2018-11-27T21:26:06+00:00

Once your RMA is received at our facility it will first be inspected. Then, according to each specific case, exchange or refund using the original method of payment will be forthcoming in the following business days. Feel free to contact us with your RMA number and courier tracking number to inquire on the status of your return. In the case of return for refund, only the cost of the product itself plus applicable taxes shall be refunded and not any shipping charges that may have applied.

I Cancelled My Order, Do I Get a Refund?2018-11-27T21:25:56+00:00

If your order has not yet shipped you will receive confirmation of cancellation and Sounds Distribution will credit back the original method of payment.

If your order has shipped you will receive a Return Material Authorization (RMA#) to return the item to us and upon receipt Sounds Distribution will credit back the original method of payment. Return shipping costs are the responsibility of the customer if the cancellation request is submitted after tracking has been provided.

Please be advised that orders that have been refused by the customer without the approval of Sounds Distribution will have the shipping charges deducted from the refund, if forthcoming.

Should Sounds Distribution cancel your order you will be credited the amount of the order on the original method of payment.

Does My Refund Include Shipping?2018-11-27T21:25:45+00:00

Refunds for product returned on RMA do not include any shipping and handling charges shown on the packaging slip or invoice. Any amounts refunded will not include the cost of shipping.

Please be advised that orders that are not delivered but have been refused by the customer without the approval of Sounds Distribution will have the shipping charges deducted if a refund is forthcoming.

What Kind of Warranty Do Items Purchased Through Sounds Distribution Carry?2018-11-27T21:23:23+00:00

Sounds Distribution is the authorized retailer for each of the brands available on our website. As such, your purchase is authorized for the manufacturer’s Canadian warranty in full.

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